Questions, answered

We start with a discovery call to map your systems, then run a structured onboarding: inventorying devices, cloud and accounts; deploying monitoring and security agents; and documenting everything. Most clients are fully onboarded within a week — not a six-month procurement cycle.

For standard managed IT, security and support we can typically begin onboarding within a few business days of signing. Larger projects (migrations, new builds) are scoped with their own timeline.

No. We work with the stack you already run — Microsoft 365, Google Workspace, AWS, Azure and more. Where we spot risk or wasted spend we'll recommend changes, but you're always in control.

You get a whole team's worth of skills — helpdesk, security, cloud, VoIP, web and marketing — under one subscription with a dedicated lead. No recruiting, no benefits, no ramp time, and it scales up or down as you grow.

Anytime. Add or drop services and change plans directly from your client portal. Changes take effect on your next billing cycle, prorated automatically.

Monthly plans are month-to-month. Annual plans run 12 months and include two months free. Cancel anytime before renewal.

Everything is one predictable monthly (or annual) subscription, managed through Stripe from your portal. You can view invoices, update payment methods and change plans yourself at any time.

Every plan is backed by written SLAs. Urgent, production-down issues get a one-hour first response with 24/7 on-call for managed clients; lower-priority requests have their own targets. Full details are on our SLA page.

Through the client portal, by email, or by phone. Tickets are tracked with live SLA timers so you always know where a request stands — no black boxes.

Any hands-on work by your pod — helpdesk tickets, projects, monitoring, on-call and reviews. Onboarding, kickoff calls and weekly check-ins are always included at no charge.

You do — completely. Everything lives in your domains, repos and cloud accounts. If you ever leave, there's zero lock-in and a clean handover.

Yes. We help you get audit-ready for frameworks like SOC 2, ISO 27001 and HIPAA, and can join audits directly on higher-tier plans.

Layered security is built into every plan: endpoint protection, patching, monitoring, backups and access controls, with incident response available around the clock for managed clients. See our Security page for specifics.