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Case studies

The work, start to finish

What we're actually asked for, what we do about it, and what you end up with — across every industry we serve.

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About these studies. Every one below is a composite: the shape of work we do for businesses like yours, written without a client name, logo or quote, because we don't publish a customer's details or put words in their mouth. The figures describe what gets delivered, not one customer's results. Ask us for references and we'll introduce you to clients who can speak for themselves.
Nonprofits
Illustrative engagementA 40-person social-services nonprofit across three offices

Cutting a charity's software bill to almost nothing

Paying commercial rates for email, storage and security on a grant-funded budget, with a board that questioned every renewal.

What the work involves

  • Eligibility check and application for Microsoft 365 nonprofit grants
  • Tenant rebuilt on the granted licences, mailboxes and files migrated
  • MFA, least-privilege access and encrypted backup across every account
  • Offboarding runbook so departing staff and volunteers lose access the same day
  • One annual figure written for the board packet, licences shown at cost

20%

off every plan, for as long as they stay

At cost

licences passed through with no markup

1 number

the board approves, once a year

A composite of work we do for businesses like this, not an account of one named client. Figures describe what's delivered, not a specific customer's results. Ask us for references and we'll put you in touch with clients directly.

Travel & Tourism
Illustrative engagementA tour operator whose year is made in a six-week window

Surviving the booking window without going down

The booking site slowed to a crawl every time a campaign landed, and enquiries were scattered across three inboxes.

What the work involves

  • Hosting sized and load-tested for the peak rather than the average
  • Uptime monitoring with on-call escalation, so we get paged before customers complain
  • Cloud phone system with out-of-hours routing and an AI receptionist taking details
  • Every web, phone and email enquiry captured into one pipeline with an owner
  • Card handling moved out of inboxes and off desks

24/7

monitoring with paged escalation

One board

for every enquiry, with follow-up dates

Peak-tested

before the season opens, not during it

A composite of work we do for businesses like this, not an account of one named client. Figures describe what's delivered, not a specific customer's results. Ask us for references and we'll put you in touch with clients directly.

Beauty & Wellness
Illustrative engagementA two-location salon with twelve chairs and a busy Saturday

A front desk that keeps up with a full column

Checkout queues at peak, package balances tracked in a notebook, and no way to tell which regulars had quietly stopped coming.

What the work involves

  • Tile-based register the team learned in one shift, on their existing tablets
  • Memberships, prepaid packages and loyalty handled at the till, with pauses and holds
  • Automatic appointment reminders and two-way SMS from the salon's own number
  • Client records with visit history and spend, and lists for lapsed regulars
  • Site rebuilt around services, prices and the booking link

Flat rate

card processing, settling to their own bank

One shift

to train a new front-desk hire

Lapsed list

they can actually act on each month

A composite of work we do for businesses like this, not an account of one named client. Figures describe what's delivered, not a specific customer's results. Ask us for references and we'll put you in touch with clients directly.

Restaurants & Cafés
Illustrative engagementA café group whose provider drops out most weeks

Taking orders through an internet outage

Every outage stopped service at the counter, and the kitchen worked from handwritten dockets that got misread.

What the work involves

  • Register with a true offline mode: orders continue and sync when the line returns
  • Access points, cabling and guest Wi-Fi kept separate from the payment network
  • Kitchen tickets generated from the same order, with modifiers and course timing
  • Menu site the manager updates in minutes, with structured data for search
  • Receipt-time feedback prompt that routes complaints privately

Offline

service continues, then syncs automatically

Separate

guest Wi-Fi from the till network

Same order

drives the counter and the kitchen

A composite of work we do for businesses like this, not an account of one named client. Figures describe what's delivered, not a specific customer's results. Ask us for references and we'll put you in touch with clients directly.

Retail & E-commerce
Illustrative engagementAn independent retailer selling in-store and online

Making the shop and the website agree on stock

Online orders for items that weren't on the shelf, and a December weekend that took the store offline.

What the work involves

  • Barcode-driven stock at the till with low-stock alerts
  • Hosting sized for the peak weekend and tested before it arrived
  • Payment terminals segmented away from the back office
  • Per-person till logins with fast seasonal onboarding and clean offboarding
  • Orders, picking and courier tracking joined into one list

One number

for stock, counter and website

Segmented

card terminals away from back-office systems

Peak-ready

capacity proven before the weekend

A composite of work we do for businesses like this, not an account of one named client. Figures describe what's delivered, not a specific customer's results. Ask us for references and we'll put you in touch with clients directly.

Healthcare & Dental
Illustrative engagementA dental practice with four surgeries and one server

Backups a practice has actually restored

Backups were running but had never been tested, logins were shared between rooms, and an audit would have found both.

What the work involves

  • Encrypted backup with restores rehearsed on a schedule, not assumed
  • Individual accounts with MFA, replacing shared room logins
  • Access control, encryption and audit logging documented for the assessor
  • Live inventory of workstations, imaging machines and tablets with patch status
  • Same-day response during clinic hours from engineers who know the PM software

Rehearsed

restores, on a schedule

Per-person

logins with MFA, no shared accounts

Documented

controls ready for an assessor

A composite of work we do for businesses like this, not an account of one named client. Figures describe what's delivered, not a specific customer's results. Ask us for references and we'll put you in touch with clients directly.

Professional Services
Illustrative engagementA law firm whose clients transfer large sums on completion

Shutting down payment-redirection fraud

A convincing email had already asked a client to pay into a different account, and every fee earner could see every matter folder.

What the work involves

  • Email authentication and impersonation protection across the domain
  • Per-matter permissions replacing firm-wide folder access
  • MFA and managed devices for work from court, site and home
  • Structured archives with retention rules and tested restores
  • Staff drills on the exact fraud aimed at their profession

Per-matter

access instead of firm-wide folders

Authenticated

email that is far harder to spoof

Minutes

to retrieve a file from years back

A composite of work we do for businesses like this, not an account of one named client. Figures describe what's delivered, not a specific customer's results. Ask us for references and we'll put you in touch with clients directly.

Home Services & Trades
Illustrative engagementAn HVAC contractor running six vans

From finished job to sent invoice the same day

Job sheets came back on Friday, invoices went out a fortnight later, and quotes were rarely chased.

What the work involves

  • Work orders with customer, site, parts and schedule, updated from a phone
  • Photos, notes and signature captured on site and attached to the job
  • Completed work turned straight into an invoice, payable by check or cash
  • AI receptionist taking details when nobody can pick up, texting the nearest engineer
  • Quotes tracked with a status and a follow-up reminder

Same day

from job completion to invoice sent

On site

photos and signature, before the van leaves

Nothing missed

every call captured, every quote chased

A composite of work we do for businesses like this, not an account of one named client. Figures describe what's delivered, not a specific customer's results. Ask us for references and we'll put you in touch with clients directly.

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