Surviving the booking window without going down
The booking site slowed to a crawl every time a campaign landed, and enquiries were scattered across three inboxes.
What the work involves
- Hosting sized and load-tested for the peak rather than the average
- Uptime monitoring with on-call escalation, so we get paged before customers complain
- Cloud phone system with out-of-hours routing and an AI receptionist taking details
- Every web, phone and email enquiry captured into one pipeline with an owner
- Card handling moved out of inboxes and off desks
24/7
monitoring with paged escalation
One board
for every enquiry, with follow-up dates
Peak-tested
before the season opens, not during it
A composite of work we do for businesses like this, not an account of one named client. Figures describe what's delivered, not a specific customer's results. Ask us for references and we'll put you in touch with clients directly.